Your Agreement with Us
Terms Of Service
Snow Removal Service
Snow clearing means blowing snow from a described physical area to any permissible area nearby. Stacking or hauling of snow, sanding, salting, de-icing or hand shoveling are not included in this contract unless otherwise specified.
Snow clearing will commence after an accumulation of approximately five centimeters (5cm) or more. Included are follow-up visits after city and sidewalk plows and repeat cleanings during prolonged, heavy snowstorms. The timing of service visits will vary from storm to storm. The Contractor shall be permitted to remove snow from your property at any time. If inadequate space exists on a client’s property for snow storage, whether it be at the onset of the season or season progresses, the client agrees to let the Contractor to use space on the side of the driveway or to make alternate arrangements for snow storage with an adjoining neighbour.
The term of this contract is from November 1st to April 1st of the indicated season, or up to a total accumulation of 300cm (10ft) of snow. The customer agrees to pay a surcharge on a per cm basis proportional to the amount of the contract should we exceed 300cm. (ie. $599/300 – $/cm X excess cms of snow).
If vehicles are parked in the driveway when snow clearing is to commence, snow will only be cleared from accessible areas that open into the street.
The Contractor shall not be held responsible for damage to objects in the designated snow removal area including but not limited to basketball nets, garbage cans, recycling bins, plant pots, toys, hockey sticks, extension cords, and Christmas lights, etc. Please remove all articles from the driveway prior to each snowstorm.
Basketball nets must be turned or elevated to at least 10 feet to provide adequate clearance for tractors. Please have gutter downpipe extensions removed prior to the commencement of the winter season. Elevated water main caps in driveways should be hammered down level with the surrounding surface. The client may either do this himself/herself or contact us or the city.
The Contractor shall not be held liable for Personal Injury Or Slip & Falls. No Snow, and it's sub contractor is only responsible for the removal of snow and does not ensure a safe or slip-free surface.
If opting for this service I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for any disability, personal injury, property damage, or actions for any kind which may hereafter occur to me, No Snow and/or their directors, officers, employees, representatives, and agents as applicable; and I INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO BRING ACTION AGAINST No Snow, and it's Sub Contractors for any and all liabilities or claims.
The Contractor will install two border markers on the street side of the driveway prior to the snow removal season. it is the client’s responsibility to supply and install additional markers around immovable objects such as retaining walls, steps, elevated patio stones, wheelchair ramps, etc., which may become invisible when covered by snow. The Contractor will not be liable for any scratches, rust marks or damage caused to be heaved, chipped or uneven asphalt or interlock surfaces. The Contractor shall not be held responsible in any way for damages due to icy or slippery conditions.
This service does not include the removal of snow accumulation resulting from roof cleaning, drifting snow, or the removal of ice from the walkway resulting from freezing rain, sleet or compaction. Shoveling of snow in front of garage doors where the equipment cannot reach, as well as the front steps/walkway, is not included with the basic driveway cleaning services.
In default of any payment, or upon the breach of any of the conditions herein on the part of the client, this contract shall be rendered null and void. The Contractor shall be released from all liability and shall not be required to perform any further services under this agreement. Should the Contractor be proven to be in breach of any of the conditions herein, this contract may be cancelled by the client and reimbursed for any amounts prepaid. In the event of sale or re-occupation of the client’s house, this contract will not be cancelled or refunded but may be transferred into the name of the new occupants or transferred to the new location if it is within our current service area.
Lawncare & Maintenance Service
Landmark Solutions
Is licensed, and insured. any Services performed by Landmark Solutions, or our affiliates are governed by our terms, and conditions.
Property Access
If the contracted property is inaccessible during the service date outlined in your service notice, we will make every attempt to reschedule the service within 4 business days. If such cannot be performed due to unforeseen circumstances such as, and not limited to: inclement weather, breakdowns, or unfavorable conditions we will reschedule the service date during the next round of applications, or as soon as the service can be performed. It is the homeowners/person's responsibility to ensure proper access to the contracted property on scheduled service dates.
Skipped Service visits
Landmark Solutions, and our affiliates reserve the right to skip any service visits if we determine the conditions are not appropriate to perform a service visit. Such instances could include, but are not limited to. Another service provider on site performing maintenance to the turf, or surrounding area (ie.Landscaping companies, or construction). Unfavorable weather conditions including, but not limited to temperatures too low, or too hot, high wind, or precipitation forecasted. If the turf is damaged, or showing signs of heat stress, lack of watering, or other maintenance that has been neglected, service will be skipped.
Late Payment, Or Non Payment
Any payment that has not been paid after thirty (30) calendar days under this agreement will be applicable to interest. This interest rate is 1.5% per month, or 18% per year. This rate is applicable starting 30 days after the due date of the invoice.
If the balance is not paid off within 90 days, or a payment arrangement has not been made, the debt will be forwarded onto a collection agency.
Cancellation Of Service, and Refunds
As per the Consumer Protection Act you are able to cancel this contract within 10 days of signing. After this time you can still cancel, if we receive a cancellation request in writing, with the cancellation reason outlined. Services cannot be cancelled due to unforeseen circumstances such as reasons mentioned in our Terms, and Conditions. You will be billed for any services that have been rendered. Either at a straight rate, or prorated rate.
For example, If your invoice price was $400, and half of the work was performed, we will offer a prorated refund of 50% ($200). This refund will be issued within Ten (10) Business days to/by the original payment method used at time of signup.
If you are not happy with the service, we do encourage you to reach our Customer Service team, so we can investigate your concerns.
Property Damage, and Damage Reporting
Landmark Solutions, and our affiliates is not responsible for damage(s) or damage done to unmarked irrigation systems, underground wires, or anything below grade which is not visible, It is the responsibility for the property owner, or the trusted associate of the property to ensure the entire contracted area is inspected, and any potential hazards are marked adequately before work has commenced. Landmark Solutions, and our affiliates also reserve the right to refuse work, if the work area is deemed unsafe, or unsafe conditions are present.
Any property damages are to be reported, if not done so by Landmark Solutions, or our affiliates at the time of occurrence(if noticed), or within 3 business days after a service visit has been performed by the property owner, or trusted associate. If any damages are reported, an internal investigation will be launched to determine the cause of such damages. Any damages due to negligence by Landmark Solutions, or Our affiliates will be repaired at the expense of Landmark Solutions, and our affiliates. Any damages occurred due to, but not limited to negligence of maintenance of property, land, and structures will not be the responsibility of Landmark Solutions, or our affiliates.
Confidentiality
Landmark Solutions, and Our Affiliates agree that they will not disclose, divulge, reveal, or use for any purpose, and confidential information which Landmark Solutions, and our affiliates have obtained. Except as authorized by the client, or as required by law, or in any emergency situations. The terms of confidentiality will apply during the term of this agreement, and will stay indefinitely upon termination of the agreement.
Contract Duration
Seasonal Grass Cutting Contracts:
The contract term for seasonal grass cutting services runs from May 1st through October 15th, subject to weather and ground conditions.
In the event of a late spring or lingering winter, the contract start date may be delayed by 1-2 weeks.
Similarly, if early snowfall occurs before October 15th, services may end earlier.
Year-Round Service Contracts:
The contract term for year-round services runs from May 1st through April 30th of the following year. This includes grass cutting during the growing season and snow removal during winter months (if applicable).